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Protect the Rights of Tenants to Build Trust and Reduce Turnover

Protect the Rights of Tenants to Build Trust and Reduce Turnover

The relationship between landlords and tenants can make or break the success of a property investment. Understanding the rights of tenants is not just a legal requirement; it’s a strategic move that can lead to lower turnover rates and a more positive rental experience for both parties involved. 

What do you know about the intricacies of tenant rights? Continue reading to discover tenant rights when facing eviction, living without a lease, when the landlord decides to sell the property, and actions tenants can take against landlords. Understanding and respecting the rights of tenants helps property owners, managers, and residents build a trusting relationship that keeps occupancy rates high. 

An overview of Texas renters’ rights

In Texas, as in many states, tenants have certain protections that landlords must adhere to. Texas renters enjoy a set of rights and protections designed to ensure fair and lawful treatment by landlords. Some fundamental rights include:

  • Right to a habitable property. Tenants have the right to live in a property that meets basic habitability standards, such as working utilities.
  • Right to privacy. Landlords must provide reasonable notice before entering a rental unit, typically 24 hours. 
  • Protection from discrimination. Tenants in Texas are safeguarded against discrimination on the grounds of race, religion, gender, national origin, disability, or familial status.
  • Right to notice of sale. When a landlord decides to sell the property, tenants have the right to receive written notice of the sale, including the new owner’s information.

These rules ensure that renters get a fair deal, privacy, and peace of mind in their rental homes and make for a solid landlord-tenant relationship. Let’s dive into some more essential protections that tenants can count on.

Understanding the rights of tenants facing eviction

No property owner wants to handle a situation where a tenant is facing eviction, but knowing tenant rights in such a situation can be crucial. 

  • Proper eviction procedures. Landlords in Texas must follow proper legal procedures when evicting a tenant. This includes providing written notice and allowing a reasonable amount of time to address the issue.
  • Retaliation protection. Texas law prohibits landlords from retaliating against tenants who assert their rights. If a tenant makes a legitimate complaint about the property, the landlord cannot evict them in retaliation for the complaint.
  • No “Self-Help” evictions. Landlords can’t take matters into their own hands by forcibly removing a tenant or changing the locks without a court order. Self-help evictions are illegal in Texas and can lead to serious legal consequences.

Knowing what you can and can’t do as a landlord during an eviction process is crucial. Property owners must follow the rules when dealing with eviction. Your property manager should be knowledgeable about lawful procedures to navigate any situation without violating any rights of tenants. 

Navigating the rights of tenants without a lease

Knowledgeable property owners and managers will always ensure every property has the appropriate lease paperwork for every tenant, no matter the rental situation. If you’re considering purchasing a new investment property, you might encounter situations without a formal lease agreement. There are rights tenants in Texas can rely on, even without a lease agreement.

  • Implied warranty of habitability. Landlords in Texas are legally obligated to provide habitable living conditions, regardless of whether there is a written lease. Examples of habitability include working plumbing, heating, and electrical systems. 
  • Notice requirements. Proper notice must be given to the tenant before a landlord or property manager enters the investment property. The right to privacy still applies, even without a formal agreement. 
  • Protection from discrimination. Even without a lease, tenants have protection against housing discrimination. Landlords cannot refuse to rent or renew a lease based on protected characteristics.

In these scenarios, landlords need to grasp that even without a formal lease agreement, there are regulations in place to ensure fairness and prevent any potential abuse or misunderstanding with tenants.

Tenant rights when the landlord sells the property

Change is inevitable, and that includes changes in property ownership. When a landlord decides to sell the rental property, tenants have the right to protect themselves during this transition.

  • Notice of sale. Texas law requires landlords to provide tenants with a written notice of the sale of the property. The notice should include the new owner’s name and address.
  • Lease continuation. In most cases, the lease agreement remains valid after the property is sold. The new owner must honor the terms of the existing lease until it expires, including rent amounts and lease duration.
  • Security deposit transfer. When the property changes hands, the new owner assumes responsibility for the tenant’s security deposit. Inform tenants of this transfer and provide the new owner’s contact information.

It’s essential to understand the requirements for notifying tenants of property sales, lease continuation, and security deposit transfers during ownership changes. Knowing your legal obligations during property ownership changes is crucial, but what happens if things go wrong? Let’s explore the potential grounds tenants might have to sue a landlord in Texas and what landlords need to know to protect themselves.

Grounds for a tenant to sue a landlord in Texas

If a tenant believes there was a violation of their rights, they may take legal action. In Texas, tenants can sue landlords for various reasons, including:

  • Breach of the implied warranty of habitability. The tenant may have grounds to sue if the landlord fails to maintain habitable living conditions, such as addressing mold, pest infestations, or plumbing issues.
  • Illegal eviction. If the landlord attempts an unlawful eviction, the tenant can take legal action for wrongful eviction, seeking damages for the inconvenience and potential harm caused.
  • Discrimination. Tenants can file a complaint or pursue legal action if they believe they’ve experienced discrimination based on protected characteristics. 

There are other resources they may use to report potential violations before choosing to directly sue the property owner if a tenant feels their rights are in danger.

Tenant reporting resources

If a tenant thinks they are in a situation where they’re dealing with a bad landlord, reporting the issue to the appropriate authorities is crucial. Here are the steps they can take:

  • Texas Department of Housing and Community Affairs (TDHCA). TDHCA is the primary agency responsible for handling complaints concerning housing discrimination and fair housing violations in Texas. Tenants can file a complaint online or contact them directly for assistance.
  • Local code enforcement. A tenant can contact the local code enforcement office if a rental property violates health or safety codes. An officer will investigate and enforce compliance with building and housing codes.
  • Legal aid organizations. If a tenant needs legal assistance, various legal aid organizations in Texas specialize in the rights of tenants. They can provide guidance and, in some cases, represent tenants in legal proceedings.

By choosing to work with an experienced property manager, investment property owners can avoid potential issues and create relationships that build lasting trust.

Building a Positive Rental Experience

Investing in tenant rights is not just a legal obligation for landlords; it’s a strategic move that can lead to a positive rental experience. By understanding and respecting the rights of tenants, landlords can build trust and reduce turnover. Likewise, tenants should know their rights, empowering them to advocate for fair treatment and seek recourse when necessary. By fostering a healthy relationship with your tenants, you can create a win-win situation for everyone.

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Apartment Finders: Strategic Partnerships that Fill Vacancies

Apartment Finders: Strategic Partnerships that Fill Vacancies

In the competitive and ever-changing real estate market, property owners and managers are on a constant quest for innovative strategies to maximize visibility and efficiently fill vacancies. One approach that is gaining popularity is forging partnerships with local apartment finders.

What is an apartment finder?

Apartment finders are professionals – sometimes even Realtors – who specialize in finding rental properties for their clients. Apartment finders act as intermediaries, connecting property owners with prospective tenants. 

Why apartment finders matter

Managing your property’s online reputation and connecting with potential tenants in a vast and diverse metroplex like Dallas-Fort Worth (DFW) is where apartment finders shine. These professionals specialize in understanding the local real estate market, making them invaluable in helping individuals find their ideal rental spaces. 

Property owners can tap into their expertise and leverage their network to showcase available units when they partner with a finding service. With a deep understanding of their client’s preferences and needs, finders give property owners the tools to target their marketing efforts. This targeted approach expands marketing reach and increases the likelihood of finding suitable tenants.

The strategic partnership advantage

Two key advantages to property owners emerge when they choose to work with an apartment finder: 

  • optimizing online presence; and,
  • maintaining an efficient system to keep property availability information up to date.

Optimizing online presence: With more than 70% of renters using mobile websites to find their next home, a strong online presence is crucial. Apartment finders often have well-established websites and online platforms, providing an additional avenue for property owners to showcase their listings and attract a broader audience.

Efficient tenant search: Property owners typically manage inquiries, schedule viewings, and conduct background checks, making the tenant search a time-consuming process. A finder service streamlines this process by pre-qualifying potential tenants, ensuring property owners can invest time in qualified inquiries. This efficiency markets your property in the right places and translates to increased occupancy rates and reduced vacancy periods. 

Apartment finders and property management work together to attract and keep ideal tenants

Apartment finders can benefit from leveraging advanced search algorithms and machine learning to streamline the property search process for potential renters. Their user-friendly interfaces and mobile applications enhance accessibility and user experience, which makes your property easy to find.  

On the property management side, data analytics helps property managers make marketing decisions based on current rental market trends. A great property manager takes the time to analyze trends on what tenants want and communicate with the finding service to ensure all vacancy information is current and speaks to prospective tenants’ wants and needs.

If you’re ready to elevate your property’s online presence so you can find your ideal tenant, it’s time to look into creating a listing with an apartment finder.

Dive into Dallas-Fort Worth apartment finder services

To kickstart your journey into strategic partnerships, here’s a list of reputable Dallas-Fort Worth apartment finder services:

The real estate market is constantly evolving, and strategic partnerships are becoming essential for success. Partnering with a local DFW apartment finder will expand your reach and help you fill vacancies efficiently, providing a win-win situation for property owners and tenants alike.

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The Future of Every Property Management Company in Dallas: 2024 Trends

Image of young women using VR goggles to take a tour posted by a property management company in Dallas.

As the housing market turmoil of 2023 continues into the new year, every multifamily property management company will be faced with new challenges. Home ownership is unaffordable, pushing many new renters toward multifamily and single-family rental properties.

While this seems great at first glance, it’s worth noting that property managers will need to meet some increasingly high expectations to remain competitive as more units in large markets are completed and become available.

2024 Multifamily Trends Forecast: What’s next for every property management company in Dallas

While many of these 2024 rental and real estate market trends are universal, the Dallas area multifamily market is unique in two key ways:

With those factors in mind, 2024 could be a roller coaster year for Dallas property management company professionals. Get ahead of, and monitor, the following trends to keep your occupancy rates up and attract the best renters.

Trend 1: Use a Data-Driven Property Management Company Approach

Your Task: Collect and analyze all the data.

To really understand how your property is performing, you need more data. Data tells a story that provides insight into a property’s desirability, so here’s what you need to be doing to collect more data:

  • Tenant satisfaction surveys that address maintenance schedules, amenities, rent rates, and any other possible data point for which you don’t have good intel.
  • New tenant and lost tenant surveys. Why are they moving in? Why are they leaving? You need to know.
  • Quarterly marketing ROI analysis. Are you marketing to the right people, in the right places? Has your target audience changed as demographics have shifted due to local market changes? Keep up or get left behind.

Trend 2: Renter Mobility on the Rise

Your Task: Understand local market migration trends.

Post-COVID, remote work has become a lasting reality that gives many people the freedom to work remotely. That means your available pool of renters is no longer tied to local employers; those workers may choose one of the growing secondary markets, while others who don’t work locally may be looking to move into your area.

Surveying large local employers to learn more about their remote work policies could help inform your marketing and give you a heads-up when you’re about to see a big change, such as an impending return to the office (RTO) policy or a move to permanent remote work.

Trend 3: Cybersecurity and Data Protection

Your Task: Use property management company software and payment platforms with advanced protections.

Since more and more of what we do as property managers includes moving sensitive personal and financial information through the web, we must protect that information from a growing cybersecurity threat. Every day we hear about another major data breach. Does the Mr. Cooper data breach ring a bell?

Don’t leave yourself open to becoming another cautionary tale like Mr. Cooper. Lock down your renters’ sensitive data.

Trend 4: AI, AR, and VR-Driven Property Marketing

Your Task: Find solutions that give prospects access to AI chatbots and enhanced virtual tours.

Your prospects most likely won’t show up to your manager’s office in person to tour an apartment. They expect to be able to take a virtual tour through each of the floor plans on your website, and enhancing your tours with augmented reality (AR) and virtual reality (VR) options will help you stay ahead of the competition.

If you’re a property manager looking to create VR and AR tours, here’s a step-by-step guide to help you get started:

  1. Determine your objectives: Identify why you want to incorporate VR and AR tours into your marketing strategy. Whether it is to attract more tenants, enhance brand visibility, or stand out from the competition, having a clear objective will guide your decision-making process.
  2. Research available technology: Evaluate the VR and AR tools and platforms available in the market. Look for software that suits your needs, offers user-friendly interfaces, and provides the features required to create engaging tours.
  3. Gather the necessary equipment: To create VR tours, you will need a 360-degree camera capable of capturing high-quality images and videos. Additionally, ensure you have a stable tripod, a microphone for audio, and a computer powerful enough to handle VR content rendering. Grab a ring light to address low-light areas while filming.
  4. Plan and capture the property: Choose the areas and features you want to highlight during the tour. Begin by capturing high-resolution, 360-degree photos and videos of each room or area. Pay attention to lighting, angles, and staging to showcase the property in the best possible way. While we hope it doesn’t have to be said…make sure your property is clean.
  5. Create a storyboard: Before diving into the editing process, create a storyboard to outline the flow and narrative of your VR or AR tour. This will help you organize the captured content and ensure a smooth and engaging experience for your viewers.
  6. Edit and enhance the content: Use VR and AR software to edit and enhance the captured content. This might include adding interactive elements, integrating features like hotspots, annotations, audio descriptions or closed captioning (TikTok style), and fine-tuning the visuals to create a seamless and immersive experience.
  7. Test and optimize: Once you have created a VR or AR tour, test it thoroughly on your website to ensure everything functions as intended. Fix any technical issues or bugs that might hinder the experience. Additionally, optimize the content to ensure fast loading times and compatibility across various devices and platforms, especially smartphones.
  8. Publish and promote: Once your tour is ready, decide on the platforms where you will host and distribute it. You need it on your website (that’s a given), but you should also upload it to popular virtual tour hosting platforms and real estate listing sites. Promote your tours through various channels, such as social media, email newsletters, and local Realtor email services.
  9. Gather user feedback: Encourage viewers to provide feedback on their experience with the VR and AR tours. Analyze the feedback to identify areas for improvement and continuously enhance the quality and effectiveness of your future tours.

Trend 5: The Housing Affordability Crisis Remains an Issue

Your Task: Deliver a rental experience that meets the needs of those priced out of the buying experience.

Home prices and historically high-interest rates are expected to normalize slowly throughout 2024, but many people are still priced out of the dream of home ownership. Like remote work, this is leading some to migrate to more affordable secondary markets. For those who choose to stay in Dallas, a great property management company can get on board with their dream and still keep rents and occupancy rates up:

  • Reach prospects through Realtors, who continue to help clients find great rental properties.
  • Jump on the MLS-style listings for apartments, led for now by Bright MLS and RentSpree. Get your property listed.
  • Offer credit-building options for renters who pay on time. For many would-be homeowners, their credit score needs work before they can buy. Help them remove that barrier to finally owning a home of their own by participating in Freddie Mac’s rental credit reporting partnership with Esusu. As a bonus, participating multifamily property investors can get help with closing costs from Freddie Mac on new property purchases.

The Bottom Line: 2024 Looks Like Work and Opportunity

It might not be pretty, but this year has a lot of opportunities for improvement and growth for rental properties and their management companies. Take a proactive look at what you’re delivering and how your property is preparing for what’s to come, and then make a plan to lead the Dallas rental market from the front of the pack. Class A Management can help, so reach out to learn more about our revolutionary Dallas rental property management company.

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The Power of Multifamily Property Video Tours

Video Marketing through YouTube

Enhance Your Multifamily Property with Effective Video Marketing Tours

In today’s fast-paced digital world, video marketing has emerged as a powerful tool for property managers to attract potential tenants, showcase their properties, and boost business. With engaging video content, property managers can more effectively communicate the unique features, amenities, and ambiance of their multifamily properties. Below, we explore the benefits of video marketing for property managers and provide valuable insights on how to leverage content to maximize your property’s visibility and attract high-quality tenants.

Captivate Prospective Tenants

Video marketing allows property managers to provide captivating property tours, enabling prospective tenants to experience the property’s ambiance and layout virtually. By showcasing the key features, amenities, and floor plans through videos, property managers can create an immersive experience, generating greater interest and attracting higher quality leads.

Need help showcasing your floor plans? Check out these tips for staging apartments and see why you should try it, for videos and in-person tours.

Highlight Property Features and Amenities

Video marketing provides an ideal platform for property managers to highlight the unique features and amenities that set their multifamily properties apart. By showcasing well-designed common areas, modern kitchens, stylish interiors, state-of-the-art fitness centers, and other enticing amenities, property managers can effectively capture the attention of prospective tenants and convey the value of that rental.

Showcase Testimonials and Resident Experiences

Video testimonials from satisfied residents are a powerful way to build credibility and trust with prospective tenants. Property managers can leverage video marketing to capture the experiences and testimonials of current residents, sharing their positive feedback and demonstrating the quality of living their properties offer. These testimonials create a personal connection with viewers, enhancing their confidence in choosing your property as their future home.

Utilize Drone Footage for Aerial Perspectives

Drone footage has revolutionized the way properties are showcased. Property managers can utilize drones to capture stunning aerial views of their multifamily properties and the surrounding neighborhood. By showcasing the proximity to local amenities, parks, schools, and transportation options, property managers can enhance the property’s appeal to prospective tenants.

Leverage Social Media Platforms

Video marketing integrates seamlessly with various social media platforms, making it easier for property managers to reach a wider audience. Platforms like Facebook, Instagram, and YouTube offer excellent opportunities to showcase property videos and generate engagement. By leveraging the power of social media, property managers can increase brand awareness, attract more prospective tenants, and foster a community of loyal residents.

Optimize Videos for Search Engines

To ensure maximum visibility and reach, property managers should optimize their videos for search engines. By incorporating relevant keywords, descriptions, and tags, property managers can improve their videos’ search engine rankings, making it easier for potential tenants to find their properties online. Additionally, embedding videos on their property website and sharing them across various platforms improves their online presence.

Video marketing has become an essential tool for property managers to effectively promote their multifamily properties and attract high-quality tenants.Utilizing the tactics mentioned here, property managers can gain a competitive edge in the market.

Need help embracing the power of video marketing and unlocking new opportunities to elevate your properties? Contact us today and let our marketing team go to work for you. Call us at 817-295-5959 or email us at info@classamgmt.com.

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A Renter’s Guide to Normal Wear and Tear

A Renter’s Guide to Normal Wear and Tear

As a renter, you’re likely familiar with the phrase “normal wear and tear.” If you don’t have a detailed understanding of what this description entails, you may not only lose part or all of your deposit but also have the potential to face significant fees and penalties. Also, when you’re shopping for a new apartment home, it’s helpful to know what repairs to include in your walkthrough checklist.

Expected levels of wear and tear

Let’s clarify with a definition and examples. “Normal” wear and tear is the physical breakdown of property resulting from someone using it as intended. And, for this type of use, the property’s owner (i.e., landlord) can’t penalize the user (i.e., renter). Examples of normal wear and tear include:

  • Faded wall paint
  • Modest traffic wear to carpet
  • Furniture impressions on the carpet
  • Faded or worn curtains
  • Walls dings behind doors without door stops
  • Broken plumbing pipes or drains (unless due to improper use)
  • Worn hinges on doors and locks
  • Dirty or dusty blinds
  • General dust throughout

Though not a comprehensive list, it’s a good starting place when looking at potential wear and tear your landlord or property manager expects to see. Anything going beyond these expectations may be considered damage. 

Damages beyond wear and tear

While it’s likely the owner of your property may not be picky and may place even more excusable damages on the list above, it’s best to err on the side of caution. Anything that goes beyond regular expectations will be considered damages. The way to resolve damages depends on the situation. The following is a list of damages that, if left behind, could result in a financial penalty, either against your deposit or as an additional cost.

  • Holes in the walls (nail holes or other)
  • Carpet tears and wearing that goes beyond expected traffic
  • Animal stains (even if the owner is aware)
  • Burn marks from irons, cigarettes, hot plates, etc.
  • Doors and windows that are broken or have holes or cracks
  • Broken or missing blinds or window coverings
  • Clogged drains due to misuse
  • Broken furniture or shelving (if applicable)
  • Excessive bathroom mildew
  • Excessive dirt or mess throughout
  • Burned out lightbulbs
  • Inoperable fire/carbon monoxide detectors

The best recommendation the expert property managers at Class A Management give is to read all tenant policies, paying special attention to wear and tear descriptions.

Take time to understand policies

For the properties we manage, for example, this is where we identify the damage for which we will hold renters accountable. By carefully reading and understanding the policies and rules associated with the property where you live, you can avoid incurring extra fees for damages. Once you know the property expectations, protect yourself by caring for the property you rent. 

For more information and to learn more about the properties managed by Class A Management, contact us at 817-295-5959 or info@classamgmt.com.